Juniper Networks announced that its Global Customer Support website, the Customer Support Center (CSC) has been recognized for a sixth consecutive year by the Association of Support Professionals (ASP) as one of the Ten Best Web Support Sites of 2011, a prestigious award showcasing excellence in online service and support. Juniper Networks was named to the ASP’s Web Support Hall of Fame in 2009, which honors sites that have been named among the “Ten Best” for at least four years.
The award winners were selected by a panel of judges with expertise in Web support design and implementation, using a scoring system based on 25 separate performance criteria. The evaluation process considers: overall usability, design and navigation; knowledgebase and search implementation; interactive features; customer experience; and how companies addressed a major site development challenge. The ten winning sites will be profiled in a book called “The Ten Best Web Support Sites of 2011,” to be published by the ASP in July 2011.
“Web support has been evolving rapidly, so it’s hard for any individual company to stay consistently at the front of the pack,” said ASP executive director Jeffrey Tarter. “That’s what makes Juniper’s efforts so remarkable: They’ve appeared in the top rankings six times in a row, a record that no other company has matched.”
“It is a great honor to be named by the ASP as a 2011 ‘Ten Best’ Web Support Site for an unprecedented sixth consecutive year and a huge credit goes to Juniper Networks’ dedicated and talented staff of customer support professionals for achieving this,” said Brad Kashani, senior vice president of worldwide customer support, Juniper Networks. “Our CSC Web support site handles well over two million individual requests for assistance every year. We’re committed to helping our customers achieve the greatest possible results from using Juniper Networks products and technology, including empowering them with robust self-service tools and best-in-class support. This award from the ASP helps to validate both our longstanding commitment and results.”
The Juniper Networks Customer Support Center (CSC) is a component of Juniper Care Technical Services and provides robust self-support tools, technical documentation and other valuable information to aid customers of all sizes in proactively preventing problems and optimizing network operations. Juniper’s comprehensive and award-winning Juniper Care Technical Services combines traditional support with the power of automation and personalized service. Juniper Networks also offers a variety of consulting, installation and configuration services as well as education and training programs. Learn more at http://www.juniper.net/us/en/products-services/.