| 1 |
Implement and Troubleshoot Campus Infrastructure and Services |
| 1.01 |
VLAN |
| 1.02 |
DHCP |
| 1.03 |
TFTP |
| 1.04 |
NTP |
| 2 |
Implement and Troubleshoot CUCM Endpoints |
| 2.01 |
CUCM SCCP Endpoints |
| 2.02 |
CUCM SIP Endpoints |
| 3 |
Implement and Troubleshoot CUCME Endpoints |
| 3.01 |
CUCME SCCP Endpoints |
| 3.02 |
CUCME SIP Endpoints |
| 4 |
Implement and Troubleshoot Voice Gateways |
| 4.01 |
T1/E1 PRI |
| 4.02 |
T1/E1 CAS |
| 4.03 |
H.323 |
| 4.04 |
MGCP |
| 4.05 |
SIP |
| 4.06 |
H.323 RAS |
| 4.07 |
IP-IP Gateway/CUBE |
| 5 |
Implement and Troubleshoot Call Routing Policies |
| 5.01 |
Route Patterns and Dial-peers |
| 5.02 |
Digit Manipulations and Translations |
| 5.03 |
Class of Services |
| 5.04 |
Route Selection Preference and Redundancy |
| 5.05 |
Mobility and Single Number Reach |
| 6 |
Implement and Troubleshoot High Availability Features |
| 6.01 |
SRST |
| 6.02 |
AAR |
| 7 |
Implement and Troubleshoot Media Resources |
| 7.01 |
CODEC Selection and Flexibility |
| 7.02 |
Conference Bridges |
| 7.03 |
Transcoder |
| 7.04 |
Music-on-hold |
| 7.05 |
Media Resources Preference and Redundancy |
| 7.06 |
Other CUCM Media Resources |
| 8 |
Implement and Troubleshoot Supplementary Services |
| 8.01 |
Call Park |
| 8.02 |
Call Pickup |
| 8.03 |
Barge |
| 8.04 |
Callback |
| 8.05 |
Other Supplementary Services |
| 9 |
Implement and Troubleshoot Other CUCM Voice Applications |
| 9.01 |
Extension Mobility |
| 9.02 |
IPMA |
| 9.03 |
Other CUCM Voice Applications |
| 10 |
Implement and Troubleshoot QoS and CAC |
| 10.01 |
L2/L3 Traffic Classifications and Policing |
| 10.02 |
L2/L3 Queuing Mechanisms |
| 10.03 |
L2 LFI |
| 10.04 |
RSVP |
| 10.05 |
Call Admission Control |
| 11 |
Implement and Troubleshoot Messaging |
| 11.01 |
Cisco Unity Connection |
| 11.02 |
Cisco Unity Express |
| 11.03 |
Call Handling and Routing |
| 12 |
Implement and Troubleshoot Cisco Unified Contact Center Express |
| 12.01 |
Advanced Configuration |
| 12.02 |
Script Customization |
| 12.03 |
Redundancy |
| 13 |
Implement and Troubleshoot Cisco Unified Presence |
| 13.01 |
CUCM Presence |
| 13.02 |
Cisco Unified Presence Server Integration |
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