Technology News, Reviews, Tutorials By a CCIE
Changing the Domain Name on the Cisco Unified Presence is not as straight forward as it looks. I get this question asked all the time by customers: I logged into the Cluster-Wide Topology Settings under System > Cluster Topology and I am trying to change the Domain Name from PROXY.DOMAIN.NOT.SET but it won’t let me [...]
Recently I showed you how to fix the CSCtq18270 error on Cisco Communications Manager 7.1.3 and or 8.5.1. Well as our lives go, I ran into this weird issue with a Cisco Communications Manager 8.6.1 where the backups on the 3 server deployment would complete with the following error on one of the Subscribers. WARNING: [...]
As a voice consultant we always run into customers with large amount of phones that have to be BATted in and the MAC address field is never accurately populated. What I have seen is that most customers will scan the MAC address from the phone but never prefix the SEP. Thankfully Microsoft Excel will do [...]
Cisco’s latest firmware upgrade 9.2(2) for 6900 IP Phones bring a cool new feature called “Incoming Call Toast Timer”. Incoming Call Toast Timer The Incoming Call Toast Timer feature controls the time that the Call Notification Pop-up Window (toast) remains visible for an incoming call. The administrator selects a time for all phones. The user cannot [...]
This week I ran into an interesting issue with Cisco Communications Manager 7.1(3b)SU2 where the Disaster Recovery webpage was either not responding or straight up giving the following error. After doing some digging I ran into a Cisco Engineer’s favorite thing – a BUG! CSCtq18270 “DRS page can login but no any response for any [...]
Cisco is calling the upgrade path to Unity Connection 8.6 a REFRESH Upgrade. From my understanding that is due to the overall change of underlying OS thus the name REFRESH. I thought this might be a good post to pretty much describe what Cisco calls the “best way” of performing this upgrade. “Refresh Upgrade” : [...]
If you have configured Unity Connection HA environment then you are probably aware of the slight delay that occurs. As a workaround of this issue, we can export the INFORMIXCONTIME env variable. Perform the following steps for the workaround of this problem 1) Get root prompt and backup the file using below command cp /opt/cisco/connection/bin/UcnServiceScript.sh [...]
This is something interesting I ran into at a customer site. Once we had the CUCM up, they wanted to change the CLI admin username and password that was created during the install. My first impression was, wow never thought about doing that before. So after looking through the documentation, I found the command. Basically [...]
My Cisco UC Demo lab was setup initially using the VMware ESXi 4.1 but this weekend I took the step to upgrade to VMware ESXi 5.0 As always wanted to make sure everything is good before I do make the switch so pulled up the Official VMware ESXi 5.0 Upgrade Guide. Overall the process is [...]
This recently came up when we migrated a customer and configured various Auto-Attendants for different departments to handle incoming calls. By default when Unity Connection transfers a call. it does not pass the calling number and hence the customer would not have any idea who is calling since it will appear as if Unity Connection [...]
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